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Frequently asked questions


What does Pinnacle Academy have to offer?

Pinnacle Academy’s expert Course Development Team is constantly creating innovative and engaging products for English language learners. 

Pinnacle Academy currently offers a variety of live and on-demand products. On-demand products are completely asynchronous and can be completed at any time, in any place, at any pace. View Pinnacle Academy’s library of on-demand offerings.

Pinnacle Academy also offers a wide range of live tutoring options. Individual and group tutoring is available for various topics. View our tutoring offerings.

What languages can I learn with Pinnacle Academy?

Pinnacle Academy is an online English educational tool. With over 40 years of educational experience, we are dedicated to combining the best practices in education with the opportunities of technology.

What is the value of an online course?

Online education is a valuable way to connect learners and teachers from all over the world. You can participate in high-quality instruction from wherever you are!

Our classes are specifically designed to take advantage of all the benefits of online learning and to make it a great learning situation for you.

I'm looking for English language training for my organization's employees. Does Pinnacle Academy offer this?

92% of global employees report that English is important for their career progression. However, only 7% of non-native English speakers in global companies believe they can communicate effectively at work. Pinnacle Academy is here to help move your company forward!

Our team can work with you to create a curriculum that is specific to your organization’s unique needs and industry.

What qualifications & experience do Pinnacle Academy teachers have?

All Pinnacle Academy teachers have experience teaching English to speakers of other languages and have a TEFL (Teaching English as a Foreign Language) certificate. Most of them have master's degrees in TESOL (Teaching English to Speakers of Other Languages) or in education.
Frequently asked questions

Purchasing & Scheduling

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What technology or devices will I need?

You need internet access on a computer, tablet, or phone, and a desire to grow in your English language skills.

Can I use my mobile device?

Yes, you can!

What web browser should I use?

If you’re accessing Pinnacle Academy on the web, we recommend using Google Chrome.

How do I contact support?

You can contact our help center by emailing or by clicking here.

How do I reset my password?

Click the “forgot password” button on the login screen. If you’re still having trouble, contact us by clicking here.

Contact Pinnacle Academy Support

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